Change Password Microsoft Outlook Mac

• Microsoft Outlook Mac Change Password
• Change Password Microsoft Outlook Mobile

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So, I was having this BRUTALLY annoying issue on my macs (when I work from home, I work on my mac) where, every time I launched Outlook 2016, I would be prompted to login with my credentials.. Just super annoying and unnecessary.

Theres a ton of documentation on 'how to fix this' but a lot of it misses an important step (also, a facepalm step).

6 Steps total

Step 1: Open the Keychain

Theres a bunch of ways to do it, but ultimately, the easiest way is to press CMD+Space, to open spotlight, then search 'Keychain Access'.

Step 2: Clear old items relating to Exchange/MS login in the keychain

According to a Microsoft Representative, the best option here is:

Make sure you quit Outlook and other Office apps.

Search 'Exchange' under Login --> All Items and delete everything (NOT EVERYTHING - take a look and make sure you're only deleting entries that are in some way related to Microsoft)

Search 'Office' and delete everything
Search 'ADAL' and delete everything

Step 3: Open Outlook & Login

Yea, I know, we're trying to fix this - but you have to log in this ONE more time..

Step 4: Open Outlook Preferences from the menu

Click Outlook -> Preferences in the menu bar

Step 5: Open Accounts

Open the Accounts Section..

Step 6: Finally.. Add your password

Seriously - this is critical! Add your password in the password field for the account in question, then close the preferences window.

NOW - when you restart Outlook you SHOULD NOT have to login!

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While this isn't the most difficult or pressing issue in the world, it most definitely is annoying! I hope this guide helps some folks!

References

• michaelkummer.com
• Microsoft TechNet Discussion

References

• michaelkummer.com
• Microsoft TechNet Discussion

5 Comments

• Chipotle
  Tony Bongiorno Jul 19, 2017 at 06:07pm

  Thanks for posting. I've seen this quite a few times from multiple users

• Sonora
  TMagro Apr 8, 2019 at 07:45pm

  Tried and still not working for me. Box will not go away. :(

• Pimiento
  spicehead-pn1ix Jul 16, 2019 at 04:02pm

  Thanks for posting, but the login box still appears. A question -- when I searched Exchange, should I delete the Private Exchange Key (two of them) and Public Exchange Key (also two files)?

• Pimiento
  spicehead-xgxh2 Aug 6, 2019 at 06:33am

  still not working for me. I have 3 office 365 accounts, and every time I should enter the password 3 times for each account. It is really annoying

• Sonora
  earthsound Mar 31, 2020 at 06:22pm

  A couple of steps we added to our recipe to workaround this longstanding issue:

  - Open Keychain Access > View > Show Invisible Items
  - After deleting entries in Keychain related to office, exchange, and adal > restart computer.
  - In Keychain > lock the login entry.
  - Open Outlook > input password to allow access to Keychain again
  - Continue with steps to input password into the password textbox under Tools > Accounts > mailbox(es) having issues
  - Restart Outlook

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Symptoms

In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.

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Cause

This issue occurs because of the presence of duplicate tokens in the keychain.

Resolution

To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:

Workaround

To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.

Note

Microsoft Outlook Mac Change Password

These steps affect all Office applications that use modern authentication.

Change Password Microsoft Outlook Mobile

1. Quit Outlook and all other Office applications.

2. Start Keychain Access by using one of the following methods:

   • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
   • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.

3. In the search field in Keychain Access, enter Exchange.

4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.

5. In the search field, enter adal.

6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:, and then press Delete.

7. In the search field, enter office.

8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.

9. Quit Keychain Access.

   Note

   When you start Outlook, you are prompted to authenticate. Mac osx microsoft word autorecovery document folder.